FAQ

PRODUCT

WHEN DO YOUR PRODUCT EXPIRE?

The shelf lives of our products are stamped on the product container and/or box packaging. For products that are not immediately and wholly consumed upon opening, the product needs to be finished within a certain period or number of months. The number of months is indicated by the period-after-opening (PAO) symbol and is displayed on the product container and/or box packaging. All our cosmetic containers have a special text entry box next to the PAO symbol for you to record the date of opening and label your initials.

ARE YOUR PRODUCTS RECYCLABLE?

 All our box packaging and most of our product containers are recyclable as indicated by the recycling symbol.

ARE YOUR PRODUCTS ORGANIC OR NATURAL?

Our products are a mixture of organic, natural and synthetic components.

For example, we may process and modify natural extracts in order to remove irritants or allergens, improving their safety and efficacy but also rendering non-organic.

Synthetic components may be more desirable than their natural counterparts. For example, hyaluronic acid is a natural substance found in our skin and joints. It is also produced by many animals and certain bacteria. Traditional extraction from natural sources are extraction from rooster combs, which is an animal source and undesirable, or Streptococci bacteria, which are pathogenic (cause disease) and also undesirable. Thus recombinant or synthetic hyaluronic acid through engineered non-pathogenic bacteria is a safer more cost effective alternative.

ARE YOUR PRODUCTS SAFE FOR PREGNANT OR BREAST-FEEDING WOMEN?

Our two cosmetic products Enzyme Rescue and Brightening Angelica were developed to avoid two agents known to be unsafe in pregnancy, Retinol (Vitamin A) and Hydroquinone. Our actives in current concentrations are unlikely to be significantly absorbed systematically by the human body to be able to pose any risk to a developing baby. To read more about the safety of skincare products during pregnancy, please click here

In general, hormonal changes can increase acne breakouts, photosensitivity and hyperpigmentation in many pregnant and breast-feeding women. For acne problems, we suggest to use Enzyme Rescue with gentle toners and cleansers. For hyperpigmentation concerns, it is recommended that you keep away from the sun, use mineral sunblock and whilst applying safe brightening products only at the areas of hyperpigmentation.

ARE YOUR PRODUCTS NON-COMEDOGENIC?

Our products are specially designed to regulate sebum production and not clog pores.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

Our products are never tested on animals. However the actives we use have all been thoroughly researched and shown to be effective on humans and mammalian cells.

ARE YOUR PRODUCTS PRODUCED UNDER GOOD MANUFACTURING PRACTICES (GMP)?

Yes. All our products are Good Manufacturing Practice (GMP) certified.

OTHER ENQUIRIES ON PRODUCTS?

For any other enquiries on our products, please send to enquiry@rockandherb.com

SHIPPING

WHERE DOES ROCK & HERB™ SHIP?

Rock & Herb™ offers shipping delivery with tracking to selected countries. Please refer to the countries below, before you place an order.   
  • United State & Canada: United States and Canada
  • Asia Pacific: Singapore, Malaysia, China, Hong Kong SAR, Macao SAR, Japan, South Korea, Taiwan, Australia, New Zealand, Thailand, Indonesia, The Philippine and Vietnam.
  • United Kingdom & Various part of Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and Turkey
  • Middle East: Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab, Emirates, Egypt, Morocco
As we are still expanding our reach across the globe, we may have miss out your country of residence. If your country of residence is not listed above, please reach out to us at shipping@rockandherb.com

WHAT ARE THE SHIPPING CHARGES FOR SINGAPORE & MALAYSIA ORDERS?

Rock & Herb™ partner with Ninja Van to fulfill our orders in Singapore and Malaysia.

All the prices reflected below are quoted in U.S Dollars (US$).

Singapore

  • For orders above $38, Free Standard Delivery (2-4 working days)
  • For orders below $38, the shipping charges are $5.00.

Malaysia

  • For orders above $75, Free Standard Delivery (5-7 working days)
  • For orders below $75, the shipping charges are $6.00.

WHAT ARE THE SHIPPING CHARGES FOR INTERNATIONAL ORDERS?

Rock & Herb™ partner with DHL Express worldwide for our expedited shipping and DHL e-commerce & local courier for our standard shipping to fulfill our international orders.

United States & Canada

Expedited Shipping – DHL Express Worldwide (3-8 working days)

  • For orders below $75, the shipping charges are $30.
  • For orders between $75 - $185, the shipping charges are $25.00.
  • For orders above $185, we offer Free expedited shipping!

Standard Shipping – DHL & Local Courier (5-10 workings days)

  • For orders below $75, the shipping charges are $14.00.
  • For orders above $75, Free Standard Delivery!

Asia Pacific

Expedited Shipping – DHL Express Worldwide (2-7 working days)

  • For orders below $75, the shipping charges are $28.00.
  • For orders between $75 - $185, the shipping charges are $20.00
  • For orders above $185, we offer Free expedited shipping!

Standard Shipping – DHL & Local Courier (8-14 workings days)

  • For orders below $75, the shipping charges are $12.00.
  • For orders above $75, Free Standard Delivery!

United Kingdom & Various part of Europe

Expedited Shipping – DHL Express Worldwide (3-8 working days)

  • For orders below $75, the shipping charges are $30.00.
  • For orders between $75 - $185, the shipping charges are $25.00
  • For orders above $185, we offer Free expedited shipping!

Standard Shipping – DHL & Local Courier (8-14 workings days)

  • For orders below $75, the shipping charges are $15.00.
  • For orders above $75, Free Standard Delivery!

Middle East

Standard Shipping – DHL & Local Courier (8-14 workings days)

  • For orders below $75, the shipping charges are $15.00.
  • For orders above $75, Free Standard Delivery

WHEN WILL MY ORDER SHIP?

Most orders are processed and shipped out within 24 hours of receipt (processing time does not include weekends or holiday). All orders processed after 2:00pm SGT will be processed the following business day and shipped out that day, based on product availability.

Orders placed on Saturday, Sunday or Holiday will be processed on the following business day.

MY PACKAGE APPEARS TO BE MISSING?

Please contact us at shipping@rockandherb.com with your order and tracking number in the subject line.

WILL I HAVE TO PAY FOR DUTIES AND TAXES?

Rock & Herb will not be responsible for any customs, duties and taxes charged to a customer.

You will be liable for all import duties, customs and taxes. All applicable taxes and duties must be paid at the point of, or after delivery. Therefore, please check with your local authorities for information in regards to applicable duties or taxes. 

Rock & Herb cannot advise you on what the cost will be as these charges can vary according to country.

COLLABORATION

HOW CAN I DISTRIBUTE ROCK & HERB PRODUCTS?

Please email enquiry@rockandherb.com wholesale and distribution/retail collaboration!

I AM INTERESTED IN MARKETING OR SOCIAL MEDIA COLLABORATIONS WITH ROCK & HERB.

Please email enquiry@rockandherb.com or direct message us on our Instagram/Facebook account for a chat on marketing or social media collaborations!