Our Refunds and Exchange Policy
You may request to return your item 14 days after receiving your item subject to the following terms and conditions.
Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
Items purchased as part of a set or a multi-item pack must be returned as a whole set.
This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
For online orders, shipping costs associated with the return of the product will not be covered by Rock & Herb Pte Ltd. You will have to pay for transportation costs of the return and exchange, unless the return or exchange is due to an incorrect product received.
If you met all the requirements, you can contact us at email@example.com. Please provide the order number and the name of the item (s) you wish to return.
You can always contact us for any return question at firstname.lastname@example.org
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately at email@example.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.